Frequently asked Questions

How secure is AkersAcresPets.com?

AkersAcresPets.com uses 128-bit encryption key over Secure Socket Layer (SSL) to provide the highest level of security.  SSL provides encryption between web browsers and web servers. For more details  Click Here.

What shipping method do you use?

We use  FedEx ground, USPS,  and UPS ground shipping depending on the weight of the total order.  If the order weighs 3lbs and under, we will ship either USPS or FedEx.  If the order is  over 3 lbs or heavier, we ship UPS ground.  For more on shipping, Click Here.

Do you offer Rush Deliveries? 

In most cases, our standard delivery time is 5-10 business days upon the order placement.  If there is a need for a Rush Delivery, please contact us and we will do our best to accommodate your needs. For contact info click here.

What payment methods do you accept? 

We accept Visa, Mastercard, Visa Debit Cards, and Checks.  Checks will take longer because the check has to clear the bank first. 

How do I care for the dog and cat furniture  I have purchased?

If the furniture is wood use Murphy oil soap to clean it safely or a spray duster product.  All other products just a mild soap and warm water.  Our fleece sleepers, cat mats, soft plush toys, and bumper beds are machine washable and our interactive dog toys (husk, zisc, hurley, etc..) can be wiped off and cleaned with water and soap to keep it clean for your dog or pet.  

If there is a question that we have not answered, please feel free to email us at:   CustomerSupport@AkersAcresPets.com